BOOKING &
CANCELLATION
POLICY
Booking & Cancellation Policy
As a small business we have had to create this booking and cancellation policy in order to protect our service, cover potential loss of earnings, and to ensure we can continue to offer a successful service to our customers. We understand that often situations happen that are out of our control, and for that reason we have developed this policy with understanding and tried to be as fair as possible, which we hope is apparent.
When booking an appointment with LK Therapy & Wellness, you agree to comply with our booking and cancellation policy.
Booking
When booking an appointment with LK Therapy & Wellness, you will be asked to register your bank card details via the Fresha booking app. No money will be taken from your account until you attend your appointment (unless you decide to pay in full upfront at time of booking). Your appointment WILL NOT be confirmed until we have received these details. This applies to all bookings made online, via email, text message, telephone contact, and all other means of communication.
Cancellations
Cancellations by you:
If you can no longer attend your arranged appointment with LK Therapy & Wellness, you MUST inform us within 48 HOURS of your agreed appointment time. If at least 48 HOURS NOTICE of cancellation is given, LK Therapy & Wellness will offer a full refund of any payments made in relation to the arranged appointment. If less than 48 HOURS NOTICE is given for cancellation of appointments, you will be charged a 50% late cancellation fee. If you do not show up to your appointment, you will be charged the full price of your booked treatment and NOT receive a refund. If you have a gift voucher and cancel your appointment on the day of your appointment this voucher will then become void.
We urge you to carefully check your diary when booking appointments with LK Therapy & Wellness, and set yourself a reminder to avoid disappointment.
Cancellations by us:
In the unlikely event that we have to cancel your appointment due to therapist sickness or other circumstances out of our control, we will aim to give you at least 48 HOURS NOTICE. In this instance you will be offered to transfer your appointment to an alternative date, a gift voucher for our services, or a full refund. We will not be held liable for any other costs or expenses that you may incur in the event of cancellation by us.
Non-attendance:
If you do not attend your appointment and the required notice of cancellation has not been given, you will be charged the full cost of the treatment you booked, and NOT receive a refund of any monies already paid.
Running late:
If you are going to be late for an appointment, we urge you to contact us where possible. Delay in treatments starting, impact the following clients' appointment time and disrupts our time management for the rest of the day, so please aim to be on time. If you are more than 15 minutes late for an appointment, we reserve the right to cancel your appointment.